Getting started
What is Auto128?
Auto128 is a used auto-parts service. You search by the manufacturer's OEM part number, we find the genuine used part across our network of professional dismantlers in Europe, and we deliver it to your door anywhere in the world. We are not a marketplace where you buy from strangers: we source, handle and ship every order ourselves.
What is an OEM code, and where do I find it?
An OEM (Original Equipment Manufacturer) number is the unique code the carmaker assigns to a specific part. It is usually stamped or printed on the component itself, listed in your vehicle's parts catalogue, or quoted by a dealer. Searching by it guarantees an exact match, regardless of brand or model name.
I don't have the OEM code. Can you still help?
Yes. Send us your vehicle (make, model, year and, ideally, the VIN) and a short description or photo of the part through the contact form. We will identify the correct OEM number and source the part for you.
Are the parts new or used?
Genuine used OEM parts, removed from vehicles and graded by professional dismantlers across Europe. Buying used OEM keeps the original fit, materials and tolerances the manufacturer intended, at a fraction of new-part cost.
Ordering and pricing
How do I order a part?
Find the OEM code on our site and choose 'Request this part', or send the details through the contact form. We confirm availability and send you a single delivered price for your country. Once you approve, we source the part, take payment securely, and ship it with tracking.
What does the price include?
We quote a delivered price: the part plus cross-border shipping to your country. There are no surprise shipping charges added later. Where import duties or taxes may apply in your country, we tell you before you commit.
How is the delivery cost calculated?
Every country maps to one of five shipping zones. Your zone sets the delivery cost and the estimated transit time. We hold negotiated volume contracts with major carriers, including full pallets for heavy parts, so the rate you pay is as low as we can make it.
Which payment methods do you accept?
Major cards (Visa, Mastercard and American Express), PayPal, Apple Pay and Google Pay. Payments are processed securely by our payment provider, and we never store your full card details.
Delivery
Which countries do you deliver to?
More than 85 countries across five zones: two in Europe and three beyond. If you are unsure about your destination, just ask and we will confirm.
How long does delivery take?
It depends on your zone, typically a few days within the EU core and up to one or two weeks for remote destinations. We give you an estimated window before you order and a tracking number once the carrier collects the part.
Who ships my part?
Tracked, insured shipping with UPS, FedEx, DHL, DPD or GLS, including full-pallet freight for large or heavy parts such as bumpers, doors and engines.
Will I have to pay customs or import duties?
For destinations outside the EU, local import duties or taxes may apply on arrival. These are set by your country, not by Auto128. We handle the export paperwork and tell you what to expect before you order.
Quality, fulfilment and returns
What condition will the part be in?
Every part is inspected and condition-graded at the source garage before it ships. We describe the condition honestly and, where it helps, share photos. We do not list parts we cannot actually supply.
What if my part falls through after I order?
Our cancellation rate is about one in fifty. If your specific unit becomes unavailable, we source the identical OEM part from our network, usually within 24 hours, or refund you in full. That is our fulfilment promise.
Can I return a part?
If a part arrives not as described, or is incorrect for the OEM code you ordered, contact us and we will make it right with a replacement or a refund. Because parts are used and sourced to order, please check the OEM code and compatibility carefully before ordering.
Do used parts come with a guarantee?
Mechanical and electronic units are functionally checked where possible, and we stand behind the parts we deliver. The specific guarantee that applies to your part is confirmed with your quote.
About Auto128
Why buy from Auto128 instead of a listing site?
Many European dismantlers will not ship abroad, or only quote shipping after you commit. We take on sourcing, payment, export paperwork and cross-border delivery ourselves, with one honest delivered price and real tracking. Behind every order is a real operator with seven years of logistics experience and a 98% fulfilment rate.
How can I reach you?
Email info@auto128.com or use the contact form on the site. We typically reply within a few hours during business hours with availability and a delivered price.